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FAQs

Shopping Products | Moxibustion | Herbal Medicine

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for 1-2 business day delivery.

We accept all major credit cards (Visa, MasterCard, American Express, Discover), PayPal, Apple Pay, and Google Pay for secure online transactions.

You can cancel or modify your order within 2 hours of placing it. After that, please contact our customer service team who will assist you based on the order's processing status.

Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.

We offer a 30-day return policy for unused items in their original packaging. Some products may have specific return conditions, which will be noted on the product page.

Once we receive your return, refunds are typically processed within 5-7 business days. The funds may take an additional 2-5 business days to appear in your account, depending on your financial institution.

Please contact our customer service team within 48 hours of receiving your package. We recommend taking photos of the damaged items/packaging to help expedite the resolution process.

Yes, we use industry-standard SSL encryption and comply with PCI DSS requirements to ensure your personal and payment information is securely handled. We never store your full credit card details on our servers.
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